Last Updated: January 1, 2026
This Privacy Policy explains how personal information is collected, handled, and protected when visitors access or interact with this website. By using the site, you acknowledge and accept the practices described below. If you do not agree, please discontinue use of the website.
Information We Collect
Information is collected when users browse the website, place an order, or contact customer support. This may include details provided directly by the user as well as technical data generated through site usage.
Information You Provide Directly:
Contact details (name, address, phone number, email)
Order details (billing and shipping addresses, payment confirmation)
Account information (username, password, security details)
Customer support communications
Information Collected Automatically:
Device information (browser type, IP address, time zone)
Usage data (pages visited, browsing behavior, cookie data)
Information from Third Parties:
We may receive information from vendors, service providers, or social media platforms that help us operate the website and services.
How We Use Your Information
Personal information is used to:
Process orders and manage payments
Arrange shipping and fulfill deliveries
Provide customer support and assistance
Send order-related notifications and updates
Prevent fraud and maintain website security
Improve site performance and user experience
Send marketing communications (where permitted and with your consent)
Payments and Transactions
All transactions are processed through Shopify Inc. Payment information is handled securely by the payment provider, and full payment card details are not stored on this website.
How We Share Your Information
We may share personal information with third parties in the following circumstances:
With vendors and service providers who perform functions on our behalf (payment processing, order fulfillment, shipping, customer support, data analytics, cloud storage)
With business and marketing partners, including Shopify, to provide services and advertise to you
When required by law or to protect legal rights
In connection with a business transaction such as a merger or acquisition
With your consent or at your direction
We do not sell or share sensitive personal information without your consent.
Cookies and Tracking Technologies
We use cookies and similar technologies to support essential website functions, analyze traffic, and manage user preferences. You can adjust cookie settings through your browser controls, though some website features may be affected.
Third-Party Websites and Links
Our website may include links to third-party websites not operated by us. We are not responsible for their content, policies, or practices. Please review their privacy policies before providing personal information.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with their personal information, please contact us to request deletion.
Data Security
We implement reasonable administrative and technical safeguards to protect stored information from unauthorized access or misuse. However, no online system can be guaranteed to be fully secure. We recommend not using unsecured channels to communicate sensitive information to us.
Data Retention
Personal information is retained only for as long as necessary to fulfill operational, legal, or regulatory obligations and is removed or anonymized when no longer required.
Your Rights
Depending on your location, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request data portability
Restrict or object to processing
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority
To exercise your rights, contact us at support@chaptercollections.com. We may need to verify your identity before processing your request. We will respond in a timely manner as required by applicable law.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States. Where data is transferred outside your home country, appropriate safeguards are applied in accordance with applicable data protection laws.
Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates become effective immediately once published on this page. We will revise the "Last Updated" date accordingly.
Website name: Chapter Collections
Company name: Kordel Limited
Address: 2301, 23F Bayfield Building, 99 Hennessy Road, Wanchai, Hong Kong
E-Mail: support@chaptercollections.com
Contact Form: Click here
Phone: +85264718514
Company BR No.: 77892626
Customer service: Monday to Friday between 9:00 am to 9:00 pm